1. Click Start -->All Programs -->Accessories-->Communications-->New Connection Wizard

2. Click Next.

3. Select Connect to the Internet, click Next.

4. Select Setup my connection manually, click Next.

5. Select Connect using a broadband connection that requires a username and password,
click Next.

6. Type United High-Speed for the ISP Name, click Next.

7. Select Anyone's use, click Next.

8. Enter your United Wireless username and password and confirm password, click Next.

9. Place a check in the box next to Add a shortcut to this connection to my desktop, click Finish.

10. Click on Connect to test your connection.

1. Click on the Windows menu (formerly the Start menu).

2. Click Connect To, located on the right hand column.

3. At the bottom of the page, click on Set up a Connection or Network.

4. Select Connect to the Internet, click Next.

5. Select Broadband (PPPoE), click Next.

6. Enter the following information:

• Username: This is your United Wireless username.
• Password: This is your United Wireless password.
• Select "Remember this Password"
• Connection Name: United High-Speed
• Select "Allow other people to use this connection"

1. Click on the Windows menu (formerly the Start menu).

2. Click on Control Panel, located on the right-hand column.

3. Click on Network and Internet.

4. Click on Network and Sharing Center.

5. Click on Setup a connection or network in the middle of the window.

6. Select Connect to the Internet, click Next.

7. Select Broadband (PPPoE), click Next.

8. Enter the following information:

• User name: This is your United Wireless username.
• Password: This is your United Wireless password.
• Select Remember this password.
• Connection Name: Type in United DSL.
• Select Allow other people to use this connection.

9. Click Connect.

1. Open Internet Explorer.
(You may get a page cannot be displayed error, but it is normal at this time.)

2. In the address bar, type http://192.168.1.1
press Enter

3. There should be a prompt for a username and password, use the following:
Username:
Password: admin

4. A configuration page should display in Intenet Exporer, select PPPoE from the Internet Connection Type drop-down list.

5. Enter the following information:

• Username: This is your United Wireless username.
• Password: This is your United Wireless password.
• Select "Keep Alive: Redial Period 30 Sec.

7. Click on the Status tab to verify you are connected.

8. Close Internet Explorer and then reopen it and you should be online and ready to surf the World Wide Web!

Step 1: Make sure the network cable is connected
Make sure that the network cable is connected to the computer and to the modem. If your computer connects to a hub or to a router, make sure the cable that connects the hub or the router to the modem is connected.
Also, make sure that the power adapter is synced up and has a solid green light. If the light is blinking or off, please contact United Helpdesk for further assistance.

Step 2: Make sure that the network adapter is enabled
1. Click Start, click Run, type ncpa.cpl, and then click OK.
2. Right-click the Local Area Connection icon. Click Enable if the option is available.

Step 3: Reset the Radio
1. Uplug the power adapter for the wireless radio.
3. Wait two minutes.
4. Plug the power adapter for the wireless radio back in and try to connect again.

Step 5: Create a new United Wireless connection
1. Click Start, click Run, type ncpa.cpl, and then click OK.
2. Click Create a new connection under Network Tasks. Click Next when the wizard starts.
3. Click Connect to the Internet, and then click Next.
4. Click Set up my connection manually, and then click Next.
5. Select Connect using a broadband connection that requires a user name and password, and then click Next.
6. Type United High-Speed for the ISP Name, click next.
7. Select Anyone's use, click next.
8. Enter your United Wireless username and password and confirm password, click next.
9. Place a check in the box next to Add a shortcut to this connection to my desktop, click Finish.
10. Click on Connect to test your connection.

Step 6: Repair Winsock and TCP/IP
1. Click Start, click Run, type netsh winsock reset, and then press ENTER.
2. When the Command Prompt window flashes, restart the computer.

Warning Programs that access or monitor the Internet, such as antivirus, firewall, or proxy clients, may be negatively affected when you run the netsh winsock reset command. If you have a program that no longer functions correctly after you use this resolution, reinstall the program to restore functionality.

Step 7: Temporarily uninstall third-party firewalls
Some third-party firewall software such as ZoneAlarm and Norton Personal Firewall may cause Internet connectivity issues on computers that are running Windows XP SP2. You may have to temporarily uninstall these programs to test the computer. Disabling these programs may not be sufficient for testing. Make sure that you have the CD or the installation files so that you can reinstall the programs later. If these programs are causing the problem, you may have to contact the program vendor if you need help with the settings for that program.

Step 8: Scan for and remove spyware and adware

Step 9: Clear the temporary Internet files
1. Start Microsoft Internet Explorer.
2. Click Tools, and then click Internet Options.
3. On the General tab, click Delete Files.
4. Click OK in the Delete Files dialog box, and then click OK.

Additional steps

If the problem persists after you follow the steps that are described in this article, you can try the following procedures. These procedures may help you determine the cause of the problem, or they may resolve the problem.

Repair the network connection
1. Click Start, click Run, type ncpa.cpl, and then click OK.
2. Right-click the icon for your connection, and then click Repair.

Scan for viruses
Scan for viruses by using antivirus software.